This Privacy Policy explains how Kandee Juls (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from kandeejuls.com (the “Site”), create an account, join the waitlist, or contact us.
If you have questions, contact: kandeejuls@gmail.com
1) Who We Are
Business name: Kandee Juls
Email: kandeejuls@gmail.com
Address: 7 Manuka House, SE10 8GN
Phone: 07950 311 685
Data Controller: Kandee Juls
2) What Information We Collect
We may collect the following categories of personal information:
a) Information you provide to us
- Contact details: name, email address, phone number
- Order details: billing/shipping address, items purchased, order notes
- Account details: login credentials (stored securely by our platform), preferences
- Bespoke enquiries: details you share about your request (style, budget range, timeline)
- Messages: enquiries submitted via forms or email
- Waitlist/newsletter: email address and optional details you submit
b) Information collected automatically
When you browse the Site, we may collect:
- Device data: IP address, browser type, device identifiers
- Usage data: pages viewed, clicks, time on page, referral source
- Cookies/Tracking: information collected via cookies or similar technologies
c) Payment information
Payments are processed by third-party payment providers (e.g., [Stripe/PayPal/WooPayments]). We do not store full payment card details. We may receive limited payment-related information such as confirmation of payment status.
3) How We Use Your Information
We use personal information to:
- Process and fulfil orders (payment, shipping, confirmations)
- Provide customer support and respond to enquiries
- Manage accounts and member access (including The Vault of Juls)
- Send service messages (order updates, account notices)
- Send marketing (newsletter, drop alerts) if you opt in
- Improve the Site (analytics, performance, user experience)
- Prevent fraud and maintain security
- Comply with legal obligations (tax, accounting, consumer law)
4) Legal Bases for Processing (UK GDPR)
We process your personal information under one or more of these legal bases:
- Contract: to fulfil your order or provide requested services
- Legitimate interests: to run and improve our business, prevent fraud, and maintain security
- Consent: for marketing emails and non-essential cookies (where required)
- Legal obligation: to meet legal and regulatory requirements
5) Marketing & Communications
If you opt in, we may send you marketing emails about new releases, drops, bespoke availability, and Vault updates.
You can opt out at any time by:
- clicking Unsubscribe in our emails, or
- contacting kandeejuls@gmail.com
We may still send non-marketing messages such as order confirmations and account/security updates.
6) Cookies & Tracking Technologies
We use cookies and similar technologies to:
- enable core site functionality (cart, checkout, login)
- understand how visitors use the Site (analytics)
- support marketing and performance (where reminders/ads are used)
You can control cookies through your browser settings and, where applicable, our cookie banner/settings.
Tools we may use include:
- [Google Analytics] for site analytics
- [Meta Pixel] for advertising measurement (Replace/remove based on what you actually use.)
7) Sharing Your Information
We share personal information only when needed to operate our services, such as with:
- E-commerce platform & hosting: [WordPress/WooCommerce/hosting provider]
- Payment processors: [Stripe/PayPal/WooPayments]
- Shipping carriers: to deliver your order
- Email/marketing provider: [Mailchimp/Klaviyo/other] if you use one
- Analytics providers: [Google Analytics] (if used)
- Professional advisers: accountants, legal advisers (as needed)
- Authorities: where required by law or to protect rights and safety
We do not sell your personal information.
8) International Transfers
Some service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses (or equivalent mechanisms).
9) Data Retention
We keep personal information only as long as necessary for the purposes described above, including:
- order and tax record retention requirements
- resolving disputes and enforcing agreements
- maintaining account and membership access
When no longer needed, we securely delete or anonymise it.
10) Your Rights (UK GDPR)
You may have rights including:
- access to your personal data
- correction of inaccurate data
- deletion (in certain circumstances)
- restriction of processing
- objection to processing (including direct marketing)
- data portability (where applicable)
- withdrawing consent (where consent is the basis)
To exercise your rights, contact kandeejuls@gmail.com.
You also have the right to complain to the UK regulator: the Information Commissioner’s Office (ICO).
11) Security
We take reasonable steps to protect your information and use secure service providers. However, no method of transmission or storage is completely secure.
You are responsible for keeping your account login details confidential.
12) Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal information from children.
13) The Vault of Juls (Members Area)
If you create an account or join the Vault, we may process information needed to:
- verify login and manage member access
- provide member-only content and updates
- maintain security and prevent misuse
14) Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last updated” date.
15) Contact Us
If you have questions about this policy or your data, contact:
kandeejuls@gmail.com
7 Manuka House, SE10 8GN
07950 311 685